That's why Phoenix Certified Cars & Trucks is an "A+" rated Better Business Bureau accredited dealership with 100% positive feedback on eBay Motors! So, we've answered some of the most common questions here. If you don't see your question, please feel free to call us at (855) 971-9639
How can I get out of the dealership in an hour or less?
It's simple. Nearly all the information you need to make the right car buying decision can be provided before you ever set foot in a dealership. Most dealerships don't like to give up this much information, as they believe they can get you to pay more under pressure in person. Phoenix Certified Cars & Trucks is reinventing the car buying process by giving you everything upfront without ever having to set foot in a dealership. You get our absolute lowest price, our best financing terms, our highest trade in value and a complete vehicle history report. You also get 30+ photos of each vehicle. We can even provide you all the maintenance work we performed on the vehicle prior to sale. We also remove all the haggling, negotiating and pressure that can last hours in most car buying transactions. The only thing you need to do when you arrive at Phoenix Certified Cars & Trucks is test drive the car, get your trade in validated with the information you provided ahead of time and sign the paperwork. In most cases this takes about 45 minutes to an hour.
How can I be assured the numbers won't change once I get to Phoenix Certified Cars & Trucks?
No! One of the things we hate the most about the car buying process is that often the price and terms you are quoted before you come in are not what you see when you arrive. We have removed that frustration. The terms we quote you are exactly what you will see when you arrive as long as all the information you provide is accurate and verifiable at time of purchase. Our friendly staff will work with you diligently to make sure we get this information verified before you come in.
How can you assure me I won't feel pressured to buy something I'm not sure about?
We understand you are more dependent on your vehicle than ever before and in many cases it is one of your largest purchases. So the last thing you need to worry about is being pressured to buy something you will regret. This is why any terms and figures we quote are good for 30 days as long as the vehicle is still in stock. So whether you buy today, tomorrow, next week, or next month - you are given the freedom to make your decision on your terms and not have to worry about missing out on a great price, as long as that particular vehicle is available for sale. You know all the facts and figures before you come in, so you're never shocked or surprised. In fact, that's why most customers love buying at Phoenix Certified Cars & Trucks because we value your time almost as much as you do!
How does your trade-in process work?
You can complete a request for a trade-in estimate on our website which will then collect thorough details of your vehicle including its mechanical and cosmetic condition. By collecting really detailed information we are able to give you an accurate estimate of your vehicle's value. If you like the estimated value, all you need to do is bring your vehicle in for our appraiser to test-drive and verify its condition. This can be done at your convenience. The final value of your vehicle should not vary too much from our estimate so long as the condition matches the description you provided over the website, so please be accurate in your description of its condition and equipment. In some cases, your trade may actually be worth more than your online estimate!
Are there financial benefits to trading my vehicle in on my purchase with Phoenix Certified Cars & Trucks?
Yes. In the state of Arizona, you get what amounts to a *8.05% tax credit when you trade your vehicle with the dealer you buy from - because you only pay sales tax on the difference between the sales price and the trade-in value. Also, be aware that some dealers will say they are giving your more for your trade and then mark up something else, such as the car price or interest rate, in order to make up the difference. There is no "shell game" with Phoenix Certified Cars & Trucks. We provide our best trade-in offer along with our best interest rate and price before you even come to the dealership.
*8.05% tax credit only applies if you are registering the vehicle in the state of Arizona.
How does Phoenix Certified Cars & Trucks determine what my trade is worth?
In order to keep prices as low as possible, we generally only retail vehicles that meet our cosmetic and mechanical standard along with no prior accidents, lemon law, odometer rollback and/or salvage history reported on a vehicle history report. Therefore, we take any vehicle that falls outside of these guidelines directly to auction to sell to other dealers who have lower quality standards. The trade-in values we provide are based on the current auction values that dealers pay as opposed to book values like Kelley Blue Book.
Do I have to trade my vehicle?
No. We only offer this as a service to you. If you feel you can obtain a higher value by selling it on your own to another dealer or consumer, we encourage you to explore those options. Our goal is to make it as effortless as possible for you to get the best deal on the purchase and financing for the vehicle you desire. You would just lose the 8.05% tax credit by not trading your vehicle in with us.
*8.05% tax credit only applies if you are registering the vehicle in the state of Arizona.
Are all vehicles on the website available for sale?
YES! Every vehicle on the website is available for sale. However, some of the vehicles may be on their way from auction or still in the inspection process. If a vehicle is on its' way from auction, it will only have one stock picture of a vehicle with a tarp over it that says "Arriving Soon." If a vehicle has arrived at our dealership but is still in the inspection process, it will have a photo that states "In process - will be ready soon." It can only be test driven once it completes the inspection process. It is recommended that you contact one of our representatives via email or call (855) 971-9639 to confirm availability for test drive.
What work does Phoenix Certified Cars & Trucks perform on vehicles prior to sale?
Every one of our vehicles goes through a rigorous 76-point inspection before they are sold. Our technicians fix any issues uncovered in the inspection as well as perform any needed maintenance. In addition, every vehicle undergoes a thorough cleaning and detailing to ensure that they are in top condition given the vehicle's age and mileage. Please ask a representative for details of the work we have completed on your specific vehicle.
What makes Phoenix Certified Cars & Trucks different from other dealers who offer financing?
While many of our customers have shared with us how we have been able to offer them better financing terms than the competition, what truly makes us different is the level of transparency we deliver when disclosing our financing terms and the commitment we have to always giving you our absolute best financing terms upfront. Secondly, you never have to come to the dealership and spend hours haggling trying to discover your best terms. We can provide these to you right over the phone and email them to you in writing. Third, the numbers we give you won't change when you show up. What you see is what you get when you arrive as long as the information you provided is accurate and verifiable. No matter what your budget is or what your personal circumstances are, no other dealer offers more financing programs than Phoenix Certified Cars & Trucks! We have rates from as low as 2.49% APR, $0 down and up to 84 months to pay. Unlike many dealers who offer generic financing programs, we have established strong personal relationships with top-tier lenders such as Ally Bank, BMW Financial, Wells Fargo Bank, and most of the major credit unions in Arizona which enabled us to negotiate special financing programs. Many of these financing programs are only available at Phoenix Certified Cars & Trucks.
Finally, Phoenix Certified Cars & Trucks offers 100% Guaranteed Credit Approval through our in-house finance program; Phoenix Auto Finance. What this means to you is that even with a past bankruptcy, collections, divorce, or repossession, you can build or rebuild your credit with Phoenix Certified Cars & Trucks.
What type of down payment will be required?
We are able to offer zero money down financing over 75% of the time. We also have financing programs that allow you to roll over some, most, or all of the negative equity in your trade-in so you won't have to pay out of pocket. It is quick and easy to find out if you qualify for zero down financing and you can do it all from the comfort of your home, office, or mobile device. Simply select a vehicle and click the "FINANCING" tab or contact one of our friendly representatives at (855) 971-9639. Keep these notes in mind:
1) The better your down payment is, the better your interest rate will generally be.
2) Negative equity cannot be rolled over in our "Guaranteed Credit Approval" program.
3) Please fill out the application completely so we can get you the best financing you qualify for!
Can I find out what's on my credit report?
Yes. There are three credit-reporting agencies (Experian, Equifax and Trans Union). You have the right to obtain a free report from each one once per year OR if you have recently been turned down for credit. You can get your reports and learn more here: www.annualcreditreport.com